About Us
Bionical Virtual Engagement teams specialise in accessing and engaging target Health Care Professionals remotely and at scale.
Industry Leading
50+ Pharma/Biotech
Company Clients
Awarding winning vKAMs
We have hired
PF Awards winners
to work with us over the past
3 Years
Highly Experienced
Established Specialised Remote Teams since
2016
Leading Reputation
17/20
We have supported 17 of the top 20 pharma/biotech companies
Innovation Experts
Superior ROI
Market share increase 2x higher than Field-Force Teams
Quality as Standard
9/10
Average customer experience scores
65%
Of our calls are 1:1 with an average 32 minutes call duration on a shared platform
Mission Statement
At Bionical Virtual Engagement, our mission is to revolutionise virtual engagement in the life science sectors by blending innovative technology with expert virtual specialists. Deliver impactful solutions that drive measurable results, ensuring every interaction creates lasting value.
Vision
To transform and optimise the experience of HCPs and patients to improve outcomes for all stakeholders.
Promise
We make personalised customer experiences possible.
Solution
Delivered with the optimal blend of human interactions and technology.
A convergence of touch points delivered through an omni-channel sales and marketing approach.
How We Work
Challenge
Virtual "know how"
- Skilled remote engagement specialists
- Remote platform technology: All calls recorded & analysed
- Call recording technology
- Gold standard compliance / AE reporting
- Real-time customer Insights
- Agility to respond FAST
- Innovation
Solutions
Strategic Partner
- Agile: flexible to adapt to your customer need
- Fast: rapid deployment models
- Skilled: talent-pool of experienced qualified Key Account Managers (KAM)
- Insight-led: strategic goals backed by robust, real-time analytics
Results
Outcomes Driven
- Real impact drives proven outcomes
- Trusted expert advice & support
- Highest level of accuracy & transparency
- Track and change customer behaviours
- Engaged 54% of customers unreachable by face-to-face teams (n=500)
Why Clients Hire Us
Professional Advice
Our team of experts are approachable and experienced, we guide clients to the best-fit solutions, making complex engagement simple and effective.
Innovative Approach
We seamlessly blend the latest in phone and platform technology with expert human engagement to create impactful virtual experiences.
Expert Talent
Our recruitment specialists recruit only the best virtual specialists, setting the industry standard for engagement.
Reliable and Agile
Our agile team deliver reliable, above-and-beyond service that adapts quickly to your evolving needs.
Industry Focus
Trusted by pharmaceutical and healthcare leaders, we understand your unique needs and help navigate the industry's demands.
Case Studies
Virtual Success
Challenge:
Drive market access and subsequent sales in an under-performing territory (primary and secondary care).
Solution:
vKAMs were given territory ownership, identifying and engaging key customers across primary and secondary care.
Result:
Territory outperformed national performance in 2023: 123% of sales vs. targets, with vKAM ranked #1 nationally. Client requested more vKAMs to replicate success.
www.bionicalvirtual.com
Product Launch
Challenge:
To launch a new product into primary care and increase market share in an over-crowded and competitive marketplace, working alongside established field-based teams.
Solution:
vKAMs deployed in 12 territories, with a focus on key GPs and specialists.
Result:
Out of 25 territories in total, 9 of the 12 territories where vKAMs were deployed achieved an above average market share growth.
www.bionicalvirtual.com
Careers
Working for Bionical Virtual Engagement offers a unique blend of flexibility, innovation, and job satisfaction. Our sales teams use cutting-edge technology to facilitate communication and relationship-building with healthcare professionals, making the sales process more efficient and effective. We encourage continuous learning and development, as our representatives must stay abreast of the latest market trends. The remote nature of our roles allows employees to maintain a better work-life balance whilst helping our clients improve patient outcomes. Overall, working for us combines personal growth, professional development, and the chance to make a difference in the lives of others.
Want to find out more?
We are always looking for talented individuals to join our team! Click the link below to view our current vacancies and find the perfect opportunity for you.
Get StartedWhy Our Employees Work For Us
Meet The Team
Gareth Williams
CEO
Over the last 20 years, Gareth has been instrumental in building organisations which have a unique proposition for pharmaceutical customers in areas such as patient support, market access and evidence generation.
In the last five years, he has led the development of the international business of a leading Rare disease market access business delivering launch solutions across 30 countries. He has also spent significant periods of his career working within top 10 pharma companies, biotech organisations, and Europe's largest homecare provider supporting accelerated approval and uptake of innovative medicines.
Tom Tacon
Director
Tom is a senior sales and marketing executive with two decades of experience working with blue-chip pharma and med tech companies.
With SLT Board Level experience, Tom has extensive experience of leading omnichannel strategy development as well as the successful implementation of these strategies through in house teams and outsourced partners to support product launches and established brands.
Alex Towndrow
HR & Operations Manager
With over 11 years of experience in pharmaceutical sales, Alex is highly skilled and successful in managing the operations of client accounts and supporting our stakeholders.
She ensures virtual teams are seamlessly integrated into client organisations while delivering tailored recruitment strategies for blue-chip pharmaceutical companies.
Joe Elson
Head of IT
Joe brings 16 years of IT experience across diverse industries, with a strong expertise in the healthcare and pharmaceutical sectors.
Joe drives initiatives that enhances operational performance and ensure the seamless delivery of services across the business.
Contact Us
If you have any questions about partnering with us, careers or would like to know more, please fill in your details below and we'll be in touch soon.
The Piazza, Mercia Marina
Findern Lane, Willington
Derbyshire
DE65 6DW
UK: +44 (0) 1283 372 083